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Choose the correct form for the particular technology-related issue you are experiencing. Selecting the incorrect form will result in a delay or possible lack of resolution for your issue. Read and choose carefully. 
 
  • Final Cut Suite and Adobe Suite Software Issues/Failures (except updates) - See or email Mr. Lellie
 
 
 FAQs:
  • Zscaler user id = firstinitiallastname@iss.k12.nc.us and the password is your Macbook password.
  • MyAccess! and Study Island accounts are managed by the teacher in whose class you are using them. Ask that teacher for assistance.
  • Even though they look like them, Macbooks are not food or drink trays.
  • Drinking and eating on or near your laptop will eventually result in damage that is not covered under the AppleCare warranty.
  • Macbooks do not bounce (well).
  • Macbooks are PORTABLE devices. This implies that you are responsible for keeping them charged for all classes. Charge at night and at lunch.
  • Keeping your Macbook powered on (even in sleep mode) while in the case for more than 30 minutes will cause heat damage to your Macbook. Shut it down (power off) if you are not going to use your Mac within 10 or 15 minutes of placing it in its case.
  • When you carry your Macbook around open, you will damage the display and the display attachment.
  • You are responsible for keeping track of ALL of your user names and passwords for all academic-related sites and software. We recommend that you create a password-protected document that you use as a repository for this information. Obviously, you'll want to remember the password and to keep a backup copy of the file. 
 
Tutorials

  Windows users guide to Mac

  iWork Tutorials

  Working with Photos

  Working with Movies

  Working with Music
Last Modified on Wednesday at 4:47 PM